Very impressed with the repair job! Dennis and the ladies in the office are absolutely wonderful. They made the entire process of dropping the car off, coordinating with Enterprise for a rental, coordinating with the insurance company, keeping us informed, and picking up the car seamless. The car looks better than it did before the accident! 100% recommend!
I had two interactions with Cranston Collision Center in less than six months for vehicle repair after accident. Unfortunately my 2008 Toyota Sienna was declared total loss by my insurance company and they offered to pay the market value instead; however, in other to process the payment, I must turn the car over to the insurance company to be junk. And worse of all I must return the rental car in 3 days from the day my car was declared total loss.
Anyway enough of my tele tell. Now let me tell you about Cranston Collision Center: On Sept 23, 2022, a driver merged into me from adjacent lane, damaged the front end on the passenger side and the entire front of my car. My insurance recommended CCC for the repair, I was little hesitant but I must admit, they were exceptional at all levels. From the front desk Crystal & team to Dennis and rest of the repair team, they were amazing. I didn’t recognize my car when Dennis called me to pick it up. He went above and beyond to make my car look brand new.
Sorry I didn’t take the before and after pictures proved my point. That’s my first experience with CCC. My second interaction was the one mentioned above when my insurance company declared my car a total loss. CCC came true for me again, especially Crystal, with a well knowledge in the business, she walked me through and gave me every necessary information that I needed to make the right decision.
Additionally, when the insurance company told me to return the rental car immediately, I called Crystal again and she did what she does best - “don’t worry, take your time we’re here for you” - I am truly grateful to CCC for putting their customers above and beyond their interest. I would recommend Cranston Collision Center (CCC) 100% and beyond.
My SUV was in a rear end collision. The liftgate was smashed in as well as the bumper and some minor damage to the underframe. Cranston Collision was AMAZING right from the start! They worked with our insurance company providing timely estimates and ordering parts shortly thereafter. We are blown away by the technicians' bodywork in making it look new again. We couldn't tell there was ever any damage. Even their follow-up after returning the vehicle to us was stellar!! They do all kinds of auto repairs in addition to bodywork. I highly recommend them!! Thank you Cranston Collision!!
Great friendly staff fast service I love them. I will go nowhere else!
Highly recommend this place!! Thank you Krystal for helping and guiding me through everything super helpful and friendly
Old school service. Great business to work with. Perfect repair. Great to get my car back clean inside and out, they even cleaned my wheels.
The whole rear of my vehicle was a mess. Couldn’t even recognize what type of vehicle it was from the back. Dennis was great at keeping me updated, and an above and beyond individual. The girls in the office were all so kind and friendly also, very knowledgeable, and helpful. I had issues with my insurance not covering my rental car and I spoke to Dennis and he called the adjuster directly and got it situated for me in minutes! They even cleaned up my whole car for me and give it a beautiful shine, like I just bought it new again! Love this place and plan to go there in the future for repairs. Highly recommend, well worth the 45-50 min drive for me!!
Seeking out a collision center usually means something pretty unfortunate has happened to your vehicle, but when I say that all the staff at Cranston Collision made this experience as pleasant and as stress-free as possible, I mean it!! Dennis truly went above and beyond to get my car repaired in what I believe to be record time. Not only did he do an exemplary job from top to bottom, but he also didn't hesitate to go the extra mile for me and I have no doubt that he offers this kind of top-tier service to all of his customers! I couldn't be more thankful for the kindness he and his staff showed me throughout this process. Their dedication to customer service and auto repair is sincerely unmatched. If you're in the market for auto body work whether it be elective or as the result of an accident, you won't regret giving them your business—trust me! Thank you, Cranston Auto!! If I could give you more than five stars, I would without hesitation!
Even when I was being unreasonable and shouting about something that was out of their control, the owner was the epitome of professionalism and calmed me down. He was courteous and alleviated my concerns. To the lady in the office who I was terrible too, I apologize again. It was a horrible end to a horrible day and I should have been a better human.
I brought my car in for body repairs. When the vehicle was finished I was so Ecstatic and overwhelmed by how great it looked when I went to pick it up 🙌Dennis and the staff are Amazing Crystal was so accommodating I was treated great !!! if you’re looking for bodywork and repairs I would highly recommend Cranston collision center Definitely a five-star plus rating⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️Thank you Again your the Best!!!!🤗🤗⭐️
I would love to say this was a really good experience when I got my car repaired. They did an excellent job!!! I appreciate all their work. The time was worth it. They gave me a brand new car. I wish! Thanks so much to everyone!
I had gotten my car only a few months before I was rear-ended on the highway and expected the worst. Not only did Cranston Collision have Mazda backing to repair my car, they also took care of getting it in working order, giving it back to me while I waited for the required parts to come in, and then organizing a second rental for the second time it went in to get those parts put on. Thanks to the Cranston Collision team for making this as easy as it could have been!
Absolutely phenomenal body shop. Every single employee goes above and beyond. Friendly, professional, understanding, and caring. They repaired my Audi in record time. My car looks outstanding. They keep you in the loop, and always update you with any delays or issues that may arise. I would recommend and use again without hesitation. Outstanding company bar none!
Cranston Collision Center did a fantastic job repairing my RAV4 after a tree branch fell on it! The staff there was friendly and informative, very good to work with! They got my car back to me earlier than predicted and the quality of the work was superb, I couldn’t even tell where it was dented/damaged. Also, a fantastic perk, they arranged for my rental car and had it there waiting for me when I got there and I was able to leave it there when I picked up my car. Definitely would use them again!
Was recommended this place by a friend. They kept me up to date as my car was being repaired from an accident. It actually ended up being fixed faster than initially thought which was really nice. They did a fantastic job.
I was in from out of town and looking for a place to drop my car off to be fully detailed while I didn't need the car for a few days. I wish I had before pictures. I have a Subaru Outback that I've owned for 7 years. I have a 9 year old and 7 year old. So yes, my kids grew up using that back seat and it had NEVER been professionally detailed. There was a stain from a strawberry smoothie that was at least 4 years old. They got it all out. The inside of the car looks amazing. Thank you so much!!
Cranston Collision fixed my front bumper when someone hit my vehicle and unfortunately, when I got in the middle of an accident, it had to be fixed again. They were great with communication and the finished result looked so amazing that I told my insurance company that I would prefer to go back to them. They were, again, very pleasant for the entire process. Crystal at the front desk was wonderful keeping me updated on the status of my car. The mechanics did an incredible job, as well. Very, very appreciative for the service provided by Cranston Collision.
Cranston Collision Center always does amazing work. This is the third time I have gone to them for repairs when someone hit our cars and each time they re-stored our cars to better than new condition. The service and staff are second to none and coordinating with the rental agent was seamless. I would not go anywhere else.
Great group of people that made my experience very easy
Very happy with the repair work done on my vehicle, good service,friendly staff
A driver had rear ended me at a yield sign coming off a ramp. My car looked like the picture on the left when I dropped it off at the collision center. One week later I picked my car and omgosh I am beyond happy and satisfied with the results. The rear end looks amazing. Crystal was so friendly, helpful, pleasant and nice. She is the perfect example for customer service. Everyone was fast. I would 1000%recommend. I am so happy with the way my rear ends looks. Thank you for making my experience a great one ❤️❤️
Exceptional service and quality workmanship
I came to Cranston Collision for some small repairs on the body of my car. Peter, who helped with my repairs was amazing! Very kind and I could really tell that he cares about his work. At the front desk, Jen and Crystal were so friendly every time I came in. They remembered me and really created a great atmosphere at Cranston Collision. Would definitely use their services again!
I cannot express how happy I am with my experience here. People were professional, caring, and above all, they knew what they were doing and they did it right! They care about the vehicle owner’s expectations and they try to put your expectations on display. To me, they went WAY above what I expected. My car looks nicer now than it did when it was brand new! A tree fell on my car during a wind storm and it was pretty banged up in very small barely visible areas and they took care of the smallest details down to the T. I’m not hoping I’ll ever have to fix my car again 😂 but if I ever do, I’m not ever going anywhere else. This place was worth every penny. I highly recommend it. Special thanks to Peter and Crystal for your excellent service!!
They were super helpful when we had a small ding to a front fender. They were practical and helped us to make a basic repair that kept the car safe and sound without having to replace the fender. Highly recommend!
Very happy with the repair work done on my vehicle, good service, friendly staff
Great group of people that made my experience very easy
Exceptional service and quality workmanship
I came here for a collision via gieco, before getting into the work on the vehicle the owner decided to put it up in the air quickly to assess whether the repair was feasible due to preexisting damage, although the owner told me what I did not want to hear; I appreciate tremendously the honesty, speed, and price of the service. Highly recommend as a solid shop, not interested in nickel and diming the consumer, but instead interested in doing the service right.
Peter Gamba the technician and the staff at the front office were exceptional. Had a great experience for beginning to end and the work completed on my vehicle exceed expectations. Great job to Peter Gamba and the staff in the front office.
My insurance company recommended Cranston Collision to repair my vehicle which ended up having about $5000 worth of damage. I was very impressed with the courtesy and professionalism of the staff and felt they were genuinely concerned about my vehicle and wanted to assure me I was in good hands. They provided a well-maintained newer model loaner car for my family to use and it was a very simple process to drop the vehicle off and sign the paperwork. After getting my car back, I was blown away by the quality of the work done and every attention to detail they took to make sure my car was returned to me in showroom condition. Dennis oversaw all the repairs and kept me informed throughout the process. He even went the extra mile and had the interior and exterior of the car washed, cleaned and vacuumed before I picked it up. I couldn't be happier with my experience and I will be telling all my friends about Cranston Collision whenever they need a repair!
First let me start by saying that this business is on Geico's preferred list. I got in an accident on Monday morning on my way to work, called Geico, they had an appointment for the same day to take my car at 4pm. When I got there, the staff was super friendly and Very personable. They were very professional and thorough with providing information. I got text messages with updates and they had my car ready by Friday of the same week! Wow!! Now my car, they did top notch work on my vehicle! It was very obvious that they took care of my car and loved it like I would. Dennis explained everything they did. My car looked brand new, and they even took the time to do a mini detail job. I would recommend this place 100%. They care, and the service is impeccable.
Five star rating before now and after , Id give them 10 stars if there was space. Brought my silverado to them last week picked it up today and again they amazed me, Truck looked like right out of a showroom, Dennis, Peter and the women up front treat you like your family and the workmanship is second to none. They get it done right, Im a customer for life. Ive been here before, Im treated the same way every time, they really appreciate your business. Another great Job, thank you everyone at Cranston Collision.
My Escalade was keyed by some jerk at twin river. I have a 1,000 deductable. So i called a few repair shops. I had a wonderful detailed conversation with a gentleman named Dennis. I later found out he is the owner. He negotiated the entire transaction with my insurance carrier. He told me it would be approximately 10 days from start to finish. What an amazing job they did. Because of the age of my truck, they had to paint the entire truck. The inside was immaculate. I would never use any other collision service. Thank you Dennis. 6 stars !
I could not be happier with my experience at Cranston Collision. To set the records straight - this place is legit...like none of that "over estimating" to your insurance so that you miraculously don't have to pay your deductible. Nope, not here - I paid and what I got in return was a stress free experience, impeccable fixiting, complementary detailing, and a little eye candy - yep the owner is charming and gorgeous. I dropped off my car filthy, dented, cracked, and with a rattle. Not only did Dennis figure out that the AWFUL Balise Volkswagen had installed a rod the wrong way and brackets were knocking against some pipes and driving me crazy over every bump and pot hole, but he and his team delivered my little Verti back in tip-top shape. The staff is beyond professional from start to finish, and they even work with Enterprise car rental so everything is waiting for you to zip off at the time of drop off. They do detailing, and you better believe I'll be back, but hopefully not to get my car repaired.
Sarah V. M.
Got in a minor fender bender late on a friday afternoon. My insurance company gave me a list of places to have my suv damagr inspected. I chose cranston collision. They had me in first thing monday morning for the assesment and took my vehicle in thw same day. They even called the rental car service for me so i could get my rental delivered to me. The work was completed in 3 days. Good as new. Kristen in costumer service was outstanding and friendly. Dennis was straight up with everything and didnt cut any corners. Would recommend them to anyone looimg for body work to be done on their vehicle.
Dennis and Henry were super nice and professional. They made the process extremely painless and seamless. In short my car was pristine after they handled it. The car was completely detailed.... I thought it was a brand new vehicle. They even stayed late in order for me to pick it up. This place and the service are awesome!! Highly recommended
I cannot express how happy I am with my experience here. People were professional, caring, and above all they knew what the they were doing and they did it right! They care about the vehicle owner’s expectations and they try to put your expectations on display. To me they went WAY above what I expected. My car looks nicer now than it did when it was brand new! A tree fell on my car during a wind storm and it was pretty banged up in very small barely visible areas and they took care of the smallest details down to the T. I’m not hoping I’ll ever have to fix my car again 😂 but if I ever do, I’m not ever going anywhere else. This place was worth every penny. I highly recommend it. Special thanks to Peter and Crystal for your excellent service!!
Scarlin P. E.
I have had 2 very positive experiences with Cranston Collision Center in the last year. In my first experience Cranston Collision did a wonderful job handling and managing the insurance claim for my totaled vehicle. I was kept informed during every step of the process and the wonderful office staff of Crystal, Marie, and Amanda made it very easy to access my rental car. In my second experience, the insurance wanted to total a car that I very much wanted to keep. Peter and Dennis Jr. arranged it so that the car could be repaired for what the insurance was willing to pay, allowing me to keep the car. The process was fully explained to me and Crystal called me with regular updates on where things stood with the repair. I was given use of a rental car beyond the time period my insurance covered and the final repair was outstanding. The car was also returned to me cleaner, inside and out, than it had been since it was new. And the best part of all, when I picked up the car, I was told that Dennis Jr. had been able to fix the car without the need to charge my deductible. Body shops often have bad reputations. I can truthfully say that Cranston Collision operates in a very honest, ethical, and respectful manner. They value professionalism, know their business well, and value good customer relations. They truly strive to satisfy the consumer. I recommend this business without reservation and would never hesitate to use them again.
I have no complaints. I dropped my car off on a Wednesday and by Friday it was ready to be picked up. Everyone is so friendly and very professional. The day I picked up my car I needed help putting my sons car seat base back in my car and crystal without hesitation came out and helped me! I appreciate that so much ! My car looked brand new , I couldn’t have dropped it off at a better place - I hope I don’t have to bring my car in to be fixed again but if I do it will definitely be with Cranston Collision and auto repair :)
Excellent service all around from the tow truck driver to the receptionist and also Peter who oversees everything. I would highly recommend them for many reasons! My 2020 Rav4 looks like new again!
Great service all the way around. If you want an excellent job with amazing service Cranston Collision is the place to go.
I've had two great experiences with Cranston Collision Center. First they did a minor repair on my bumper FOR FREE after someone else gave me a $200 estimate to do the job. So when somebody broke off my side view mirror, I went directly to them. Not only did they do a great job repairing it, they even detailed my car when they were finished. They do outstanding work, and their business is so well-run and professional. I'm in love!
Have had work done on two different cars. Great work, professional customer service and very accommodating. Will recommend to anyone that need vehicle paint and mechanical work. I will be going back for any of my vehicle’s needs.
I cannot express how happy I am with my experience here. People were professional, caring, and above all they knew what the they were doing and they did it right! They care about the vehicle owner’s expectations and they try to put your expectations on display. To me they went WAY above what I expected. My car looks nicer now than it did when it was brand new! A tree fell on my car during a wind storm and it was pretty banged up in very small barely visible areas and they took care of the smallest details down to the T. I’m not hoping I’ll ever have to fix my car again but if I ever do, I’m not ever going anywhere else. This place was worth every penny. I highly recommend it. Special thanks to Peter and Crystal for your excellent service!!
What an amazing collision repair business. Everyone was so kind, professional, and understanding. The result of the work was immaculate. They provided a rental and it released some stress I had about commuting to work. I HIGHLY recommend Cranston Collision & Auto Repair. The customer service provided really made me happy. It can be so rare depending on area and location, but overall everyone in the business was genuine. The work spoke for itself. Excellent!
This is the second time I've gone to Cranston Collision in two years (both times after being recommended by someone's auto insurance). Everyone was very professional and the entire process of dropping off my car, taking a rental and picking up was very smooth. I appreciated the updates on my car while they had it. The real motivating factor to writing this review however is the man who cleaned my car- it hasn't been this clean in over a year! He even found all the treasures that had been hiding under my seats and put them in a box in the trunk (you found my headphones!). You are the real MVP!
Cranston Collision was recommended to me by my insurance when I needed my passenger side mirror replace and am I glad they did. Everyone there is extremely professional and thoughtful. While my car was there, I ended up adding in a few other services like buffing and painting of a few deep scratches. I feel like I have a brand new car! For any future services, I plan on using Cranston Collision and suggest you do as well!
WOW, my Jeep looks great. What an amazing job. Everyone was very welcoming, kind and very professional, from beginning to end. I'm EXTREMELY Satisfied and grateful to have found such a talented and professional group of individuals. The thank you card left inside my Jeep was an especially nice touch – I would definitely recommend them.
Extremely satisfied ! Customer service was top notch and my severely damaged car came back to me like it came from a dealer's showroom. Great doing business with them, from start to finish. Thank you Amanda and all who helped me. You shine!
I cannot say enough good things about this business!
This was my second time bringing my car in for repairs and both times I received exceptional service and have never been to a collision center/auto body shop where the staff was so kind, honest, and accommodating.
I HIGHLY recommend anyone who needs repairs to bring their car to Dennis and his team- you will definitely leave satisfied!
Kayla B. - 02/20/2021
Recently had my car fixed at Cranston Collision. Absolute first class establishment. Car looks great and customer service cannot be beat.
William C. - 02/19/2021
I dropped my Jeep off Monday morning. Was given the estimate the next day as promised. Today February 10th they called and told me the job was completed! It was 4 grand worth of damage! They are super professional and wicked nice. I highly recommend this company, I have already began telling my co workers about this place. I couldn’t be more happy with the work they did, my Jeep came out looking way better than before the damage occurred. I want to thank the employees I worked with y’all are amazing!
Sigourney P. - 02/08/2021
5 STARS EASY HAD MY 2010 Altima looking amazing!! Really nice people very clean very helpful I definitely recommend you get your car fixed here anytime... best collision place Rhode Island 🥇⭐️⭐️⭐️⭐️⭐️
Dan - 01/25/2021
Peter, as well as the entire staff go out of there way to ensure everything is explained and given every attention to detail. Their work is outstanding and I couldn't be happier with my experience here. Will definitely be a repeat customer, when the need arises.
Allan D - 02/26/2020
Whats worse than rear ending someone and its your fault? Cranston Collision did everything for me including coordinating the rental and working with the insurance. It allowed me to pretend like it never happened and when I got my truck back, it looks and drives like it never happened. Pete and everyone were fabulous to work with. Highly recommend!!!!!
Terry G. - 01/22/2021
WOW, my Jeep looks great. What an amazing job. Everyone was very welcoming, kind and very professional, from beginning to end. I'm EXTREMELY Satisfied and grateful to have found such a talented and professional group of individuals. The thank you card left inside my Jeep was an especially nice touch 😉👍I would definitely recommend them.
Moonfeather G. - 02/25/2020
Wonderful service. Superb. I went in knowing I would have to pay a certain deductible. They talked with my insurance and reduced it for me, without me even asking! They really take care of their customers. Can't recommend them enough.
Homura N. - 01/10/2021
There isn’t enough words to describe how incredibly amazing Cranston Collision Center is. From the front desk staff, the mechanics, technicians, to management.... they are all amazing.
I didn’t think I could fall in love with an auto body shop, but I have. My truck has been in their care twice due to a collision with a turkey hitting my grill and going through the engine. It looks and drives as if it has come off the show room floor.
I especially appreciate their care in warranting the work the do. I had one small issue and it was taken care of promptly with the best care and professionalism.
None of us want to need a body shop, but if you do, please call them. I’ve no doubt you’ll be taken great care of.
Nate W. - 11/19/2020
Great place to get your car repaired. The shop offers a free rental.
I picked up my car after they repaired it and I was sooo HAPPY it looked brand new 😱 , and inside my car I found a courtesy card such a nice touch !
I WOULD DEFINITELY REFER Cranston Collision‼️
Gigi J. - 6/15/2020
"Cranston Collision recently worked on my Honda CRV that had been rear ended, and required a new bumper. From the moment I spoke to Pete on the phone to schedule my estimate, I knew I was in good hands. Everyone I had spoken to at Cranston Collision was professional, helpful, and patient. Each and every one of them was knowledgeable and answered all of my questions. Let's face it, car accidents disrupt your life regardless of the severity. Cranston Collision made the entire experience as smooth as possible. They've partnered with a local Enterprise who work with Cranston Collision to ensure you are not left without a car, and they make sure to be on-site at the time you drop off your car for repairs. The day I dropped off my CRV I think the entire process of checking in my vehicle and driving off in my rental was less than 5 minutes. On top of that - from start to finish - my car was with them for a mere 3 business days, and I received text updates through out the entire process notifying me of where they were in the repairs. My car came back to me looking spotless (and flawless) inside and out, and the little thank you note left on my dashboard was truly the cherry on top of an incredible customer experience. Thank you Cranston Collision! You'll certainly be my go-to for any future auto body needs!"
Mary S. - 8/17/2019
"The staff was exceptional throughout the entire process of getting my vehicle repaired, from the initial estimate right thru pickup. They handled the hassle of insurance calls and explained the process thoroughly. Thank you for keeping customer service and quality your top priority!!!!"
Holly B. - 8/10/2019
"There service is top noch. I would recommend them to anyone."
Manuel M. - 8/1/2019
"This was the first body shop I found on google maps with a 4+ star ratings. When I dropped of my car, the owner came out and introduced himself, was very professional. They had my car done in 3 days, and it came out amazing! They even took care of a scratch on the other side of the vehicle from the accident side when they detailed it. The color matched perfectly. I hope not to have any further accidents, but if I do, I’ll bring my vehicle to Cranston Collision!"
David S. - 7/20/2019
"Excellent repair shop and staff. Restored the CR-V with skill."
Denis M. - 7/15/2019
"WOW, my Jeep looks great. What an amazing job. Everyone was very welcoming, kind and very professional, from beginning to end. I'm EXTREMELY Satisfied and grateful to have found such a talented and professional group of individuals. The thank you card left inside my Jeep was an especially nice touch. I would definitely recommend them."
Anonymous - 6/16/2019
"Dennis and his crew went the extra mile to repair my dad's Lincoln, the paint job is excellent and they detailed the entire car..... would recommend Cranston Collision to anyone, the quality of the their work is fantastic."
John T. - 6/15/2019
I would recommend Cranston Collision to anyone! Their customer service is stellar. Their collision repair work is above par. I am extremely satisfied and grateful!
Anonymous - 6/10/2019
We just picked up our 2015 Ford Fusion the other day and are thrilled with the results! The car looks absolutely amazing!! You do excellent work! We are very pleased because it needed extensive repairs. Amica Insurance had recommended you and we are extremely happy we followed that advice.
Pam U. - 4/5/2019
Words can not explain the gratitude I have for the whole Cranston collision team. Professional..friendly..top notch work. Amanda in the front office was so kind and just took great care of me...so thank you so much for everything you did for me and how nicely and classy you ALL did it.
Cheryl D. - 3/15/2019
My brand new car (literally just 2 weeks old) was in a pretty bad accident. Cranston Collision made the entire process from start to finish so easy and stress free. My car looks amazing I'm so grateful for everyone! The ladies at the front desk are a top notch crew Thanks again for making my car look beautiful again!
Kelley S. - 1/3/2019
I have a 2013 ACURA RDX and hit a deer on Saturday 12/15 with minor damage. I then put a claim through GEICO through my phone app on Sunday 12/16 and I was able to schedule an appointment for early Monday 12/17. I was put into a rental car that same morning and got my car back Friday 12/22 as promised. I am very satisfied with the work and my car looks great...better than it did before I hit deer.
Jason B. - 1/2/2019
Expert staff makes any repair effortless. Great work, never have any issue. Great for automobile service too!
Jack D. - 11/12/2018
This place deserves more than 5 stars!! Came here for my vehicle to be repaired from an accident and they worked perfect with Progressive insurance from the other party. Super friendly, fast, truthful, impeccable work and super helpful! Thanks for everything. Keep up the amazing work!
Brittany C. - 9/24/2018
I could not have asked for a better experience, from the front office staff through the owner, they were pleasant, informed and did everything. They even detailed the car which was such a pleasant surprise! I will now use them for and auto body repair needs!
Suzann M. - 8/12/2018
Brought my Camry here because It was referred by Geico. My wife had hit our fence and there was damage to the bumper, fender and headlamp. Dropped my car off on a Monday. At first I was told it would be completed by that Wednesday or Thursday the latest. Thursday came along and no phone call so I decided to call. They said because I also asked for a quote on the rear bumper they stopped working on the car. After a few exchanges of bad words Dennis apologized and said it would be done the middle of the following week. The following Tuesday came along and I received a call saying it was completed. All I can say was wow!! Definitely worth the wait! Not only did they fix what was damaged but also reconditioned the inside and buffed the whole car! Dennis also gave me a gift certificate for another reconditioning because of the exchange of words over the phone! I understand we all have our bad days and as soon as he apologized I told him it was all good. Then for him to go the extra mile to make it look new again...I'm happy!! I would definitely recommend Cranston Collision!! Thanks Dennis!! I'll be bringing my car in again as soon as it needs reconditioning.
Vanna K. - 6/26/2018
I have been to a lot of body shops in my life and have had so many horrible experiences that I won't trust many people to touch my cars.
I read about Cranston Collision and their story in a supermarket advertisement and I felt I had to visit as I love customizing cars. Upon the first repair they did, I was hooked and I'm not going anywhere else. It's not just a body shop, it's a family business.
They drove to my house to pick up a part, they got a rental car for me, most places don't go out of their way like Dennis does. Top notch service.
When i pick up my car i know it was repaired correctly and it's always clean inside and out.
Amazing people to deal with; very professional and honest.
Kosta K. - 6/4/2018
Excellent customer service, car looks great, and the loaner car was a huge help. Thank you!
Claire - 5/10/2018
We appreciate that you went back to USAA and let them know that the "cheap" approach was not satisfactory. So far, we have only driven the car once, on the way back home, but it looks very good. Thank you.
Frederick - 4/17/2018